LOYALTY PROGRAMS
At Soft Tissue Solutions Canberra, I focus on long-term results—not short-term relief.
The Recovery Membership & Rewards Program is designed to support all clients who are committed to improving their movement, reducing pain, and maintaining their progress over time. The three cards are tailored for clients who want singular appointments or who have purchased packs with the business.
REWARDS PROGRAM
WHO IS THIS FOR?
Built for people who want to book singular appointments to feel better, more often and be rewarded for consistency.
The Rewards Program is designed for clients who are ready to stop the cycle of “wait until it hurts” and start taking a more proactive approach to their body.
WHAT IS IT GOOD FOR?
This is ideal if you:
Want to stay consistent with your treatments
Are managing ongoing tension, stress, or recurring pain
Like being rewarded for habits you’re already trying to build
Regular care leads to better movement, less pain flare-ups, and more predictable results. Instead of starting from scratch each time, you build progress with every visit.
Earn rewards as you attend appointments
Exclusive savings as you progress
Encourages structure and accountability
No extra cost for the Rewards Program, free sign up at the clinic.
It’s simple: stay consistent, feel better, and get rewarded for it.
THE BENEFITS
REWARDS PROGRAM + BONUS REWARDS
The Rewards Program builds on top of your consistency—Bonus Rewards accelerate it.
As you attend your appointments, you naturally progress through the Rewards Program. By completing simple actions like leaving a Google review and referring a friend, you unlock Bonus Rewards that stack on top of your regular progress. It’s designed to reward both your commitment to your health and the clients you bring into the clinic—helping you get more value, faster.
Expires in 10-months.
Total value of the entire card: $215!
RECOVERY MEMBERSHIP
WHO IS THIS FOR?
The Recovery Membership is designed for clients who are committed to long-term results.
Perfect for clients who have already purchased an Ongoing Care Pack and want to maximize their recovery journey through structured care, faster treatment progression, and added rewards along the way.
Members receive even higher refer-a-friend credits compared to the Rewards Program and non-program clients, priority bookings, incentives for completing packages faster, and exclusive rewards when rebooking.
This membership is for people who value consistency, accountability, and a proactive approach to recovery, performance, and maintenance.
WHAT IS IT GOOD FOR?
Simple
The 3-pack are good for clients who are needing short-term focused treatment.
The 5-pack is great for clients committed to long-term care or maintenance.
Anyone who wants better results through consistency and planning.
3-PACK
Tier Two-Recovery Membership
Perfect for getting back on track or focusing on a specific issue. Ideal for clients wanting extra value and savings when committing to their care with a pack.
Price:
60-minute pack: $356.25 (Save $18.75)
90-minutes: $513 (Save $27)
Book online or at the clinic to purchase your 3 pack. When purchasing the 3 pack you save 5% on your pack compared to paying per visit.
Next: Sign up to the Recovery Program card at the clinic to increase your rewards!
What's included?
Higher refer a friend.
Access to last minute openings.
The 3-pack expires in 3 months.
Get $15 credit by leaving a Google review.
10-minute scalp massage or Hot Stones.
You can give me up to 8-hours of short notice to reschedule your appointment.
Be rewarded $20 credit for completing your pack faster-3 visits in 6 weeks.
Receive $20 credit if you upgrade to a 5-pack at your last appointment that will be applied to your next pack.
All accumulated credit goes to your next package.
Not sure which pack to start with? The 3 Pack is the perfect introduction to ongoing care — plus, you’ll be rewarded when you decide to upgrade your 5-pack!
Available in 60-minute and 90-minute packs.
What's the difference if I don't sign up?
Non-program clients adhere to standard 24-hour cancellation policies, and standard $10 credit per refer a friend, pack expires in 3 months, permanent 5% off still applies to purchase for the pack.
BENEFITS
5-PACK
Tier One – Recovery Membership
Perfect for clients getting back on track or addressing a specific issue. Enjoy discounted treatment rates, structured care, and rewards for staying consistent with your recovery plan.
Price:
60-minute pack: $625 (full price)
90-minutes: $900 (full price)
Book online or at the clinic to purchase your 5 pack.
Next: Sign up to the Recovery Program card at the clinic to increase your rewards!
Best value per session
Higher refer a friend
5-pack expires in 6 months
10-minute scalp massage or Hot Stones.
Access to last minute bookings
Get $15 credit by leaving a Google review.
Be placed on priority waitlist and priority booking.
Unlock your 5-pack Bonus Rewards by leaving a Google review and referring one friend.
You can give me up to 4-hours of short notice to reschedule your appointment.
Be rewarded $20 credit for completing your pack faster.
Receive a $30 credit if you rebook you next pack within 7 days.
All accumulated credit goes to your next package.
Access to VIP-style rewards when used consistently.
Available in 60-minute and 90-minute packs.
What's the difference if I don't sign up?
Non-program clients adhere to standard 24-hour cancellation policies, and standard $10 credit per refer a friend.
BENEFITS
5 PACK RECOVERY MEMBERSHIP
+ 5 PACK REWARDS
The 5 Pack gives you the structure—5 Pack Rewards give you the extra return.
When you use your 5 Pack within the recommended timeframe, you unlock additional rewards that enhance your results and overall value. By staying consistent and completing key actions by leaving a Google review and referring a friend, you move beyond just treatment and into VIP-level benefits.
It’s not just about booking sessions—it’s about maximizing every one of them.
FREQUENTLY ASKED QUESTIONS
I’m interested in signing up to the Loyalty Programs—what’s next?
Getting started is simple.
At your next appointment, let your therapist know you’d like to join. Together, you’ll choose the option that best suits your goals—whether that’s the Rewards Program (for clients who want singular appointments) or a 3 - 5 Pack Membership.
From there, everything is set up for you. Your visits will start counting toward rewards straight away, and you’ll be guided on how to get the most value from your plan.
Not sure which option is right for you?
Start with the Rewards Program, pause the card and upgrade to the packs at anytime.
Unsure which pack is right for you?
Start with the 3-pack which includes a permanent 5% of on the pack, if you wish to upgrade at the end of the pack, I'll give you $20 credit towards your 5-pack.
I’m interested in signing up to a Recovery Membership for the packs—how do I get it?
Easy, first of all you have to purchase a massage pack, you can head to the "Book Now Page" then select the “Ongoing Packs”, choose your preferred session length.
From there, you’ve got two options:
-
Book your first appointment online – Your therapist will organize and schedule the remaining sessions for you in-person.
-
Book in person – The therapist can book in your full pack at the clinic.
When you come to the clinic for your first appointment please mention to the therapist that you wish to sign you up to the Recovery Membership.
What if I don’t want to be part of a program?
That’s completely fine. There are no changes to standard bookings, treatments, or policies. You can continue as usual. 5-packs are still available at full price, the 3-packs will still receive 5% off the package price, but without program benefits. All services remain claimable through HICAPS.
Are the programs transferable?
No—memberships packs, and rewards programs are non-transferable.
I’ve already referred a friend and left a Google review—what happens now?
Congratulations—you’ve unlocked the next stage of your rewards.
Can I use multiple rewards in one visit?
No—only one reward can be redeemed per visit.
Can I leave feedback about the Loyalty Programs?
Yes—of course! Constructive feedback is always welcome and appreciated.
For pack clients, how does the 10-minute bonus work?
The 10-minute massage bonus is included within your 60-minute treatment.
How do I unlock bonus rewards?
To unlock "Bonus Rewards" and "5 Pack Rewards" You will need to leave a Google review (or testimonial) & Refer one friend (they must attend their appointment before your reward is unlocked)
What if my therapist is sick or away?
A note will be placed on your account, so your progress and eligibility are protected. Extended days will be added to your account.
Can I still claim through HICAPS?
Yes—all treatments remain claimable.
Are brochures available?
Yes—physical brochures are available at the clinic.
Birthday Bonus
Happy Birthday!
Treat yourself to $10 off your next massage. Valid for your birthday month. Ready to celebrate? Book your birthday treat now and let the relaxation begin!
Referral Rewards Price Difference:
Non-members:
Refer a friend → Receive $10 off
Rewards Program Members:
Refer 1 → $15 reward
Refer 2 → $20 reward
Refer 3 → $30 reward
Pack Members:
Refer 1 → $20 reward
Refer 2 → $30 reward
Refer 3 → $40 reward
Last update: 21/5/26