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FREQUENTLY ASKED QUESTIONS

Welcome to the frequently asked questions page, if you have any questions that you would like answered please read below. Any new questions will be posted on this page. 

CAN I CLAIM PRIVATE HEALTH?

Yes, you can. I am a Registered Remedial Massage Therapist with approved provider status for Private Health Funds.

IS THERE A HICAPS MACHINE ON-SITE?

No, there is currently no HICAPS terminal available, a HICAPS machine will take place in the coming months.

Full payment is required at the time of your appointment. A detailed invoice will be emailed to you, which you can submit to your health fund for reimbursement.

WHICH APPOINTMENTS ARE ELIGABLE FOR PRIVATE HEALTH?

Only Remedial & Deep Tissue Massage appointments are covered by Private Health Insurance. Relaxation massages are considered out-of-pocket services.

DO YOU PROVIDE PREGNANCY MASSAGE?

-Yes, I provide this service. If you would like to claim with your Private Health, you will need to book this appointment as a "Remedial Massage".
-Pressures used in these appointments range from Soft to Firm.
-If you are 27 weeks+ you must be massaged lying on your side, Pregnancy pillows are not available. 

ARE THERE 30-MINUTE APPOINTMENTS AVAILABLE?

Yes, 30-minute appointments are available by special request only. These sessions cannot be booked online. Please contact me directly to arrange a time.

Massage Therapy Session
Shoulder Massage

Mobile services are available.


Mobile Appointments:

  • 60-minutes for $120

  • 90-minutes for $175


​Appointment Types:

  • Remedial/ Sports Massage.

  • Deep Tissue Massage.

  • Relaxation Massage.

  • Pregnancy Massage.
     

Please note that mobile rates are higher than in-clinic rates. Contact me on 0451 723 469 to discuss booking & availability.

*Dry needling & Hot Stones are not available for mobile services.*

DO YOU OFFER MOBILE MASSAGE SERVICES?

CAN DVA, MEDICARE OR NDIS COVER MY APPOINTMENT?

At this time, only Private Health Funds and Defense Health cover Remedial Massage. Services are not eligible under DVA, Medicare, or NDIS programs.

IT'S MY FIRST MASSAGE, WHAT SHOULD I BRING?

Welcome! There’s no need to bring much—just loose, comfortable clothing. You may also bring a pair of shorts to wear during the session, if preferred.

IS THE ROOM WHEELCHAIR ACCESSIBLE?

Unfortunately, not. The massage room is located inside a clinical facility that is only accessible via a flight of stairs.

There are 13 steps and handrail access.

DO I NEED TO UNDRESS FOR MY MASSAGE?

Only if you feel comfortable doing so. Massage can be performed with or without clothing. Please discuss any preferences or concerns with your therapist during your consultation.
Note: Fresh towels and blankets are always provided for modesty and comfort.

ARE THEIR DISPOSABLE UNDERWEAR AVAILABLE?

Yes, please inform the therapist before or at the end of the consultation so they can prepare it for you.

I HAVE SENSITIVE SKIN. WHAT ARE MY OPTIONS?

If you have known sensitivities or allergies, you are welcome to bring your own lotion to use during the session. Alternatively, a “dry massage” (performed over clothing) is also available upon request.

CAN I PROVIDE FEEDBACK AFTER MY SESSION?

Absolutely. If you prefer to share feedback privately, you can request a digital feedback form to be emailed to you. All feedback—positive or constructive—is welcomed and appreciated, as it helps me grow as a therapist and business owner.

Massage Oil
Golds Gyms Fyshwick

IS THERE FREE PARKING? HOW DO I ACCESS THE CLINIC?

Yes, free parking is available around the entire building.
Enter through the main doors of Gold’s Gym, walk past reception, turn left, and head up the stairs. The massage room is located on the left-hand side at the top of the stairs.

From the 18/2/26 onwards:
Yes, free on-site and street parking is available at Zenshin Wellness. The entrance is left of Astoria Bookstore, look for the green door, enter up the stairs and the waiting area will be on your right-hand side, please wait there and I will come and collect you when I am ready.

WHERE ARE YOU LOCATED?

I am located inside Gold’s Gym, Fyshwick, ACT.
Address: 21 Beaconsfield Street, Fyshwick, ACT 2609.

Relocating to Zenshin Wellness on the 18/2/26!

Address: Level1 Unit 2/3 Wiluna St, Fyshwick ACT 2609

REFER A FRIEND DISCOUNT

Did you know that there is a Refer a Friend discount?

Well, you're in luck! The business is offering 15% off both referrer and new client at their next appointment.

*New clients must mention the referrers full name at the time of booking or on their form. The referrer will be notified that they have received their discount at their next appointment. *  

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