FREQUENTLY ASKED QUESTIONS
Welcome to the frequently asked questions page, if you have any questions that you would like answered please read below. Any new questions will be posted on this page.
CAN I CLAIM PRIVATE HEALTH?
Yes, you can. I am a Registered Remedial Massage Therapist with approved provider status for Private Health Funds.
IS THERE A HICAPS MACHINE ON-SITE?
Yes, there is a HICAPS terminal available at the clinic.
WHICH APPOINTMENTS ARE ELIGABLE FOR PRIVATE HEALTH?
Remedial Massage, Deep Tissue Massage & Relaxation Massage appointments are covered by Private Health Insurance.
DO YOU PROVIDE PREGNANCY MASSAGE?
-Yes, I provide this service. If you would like to claim with your Private Health, you will need to book this appointment as a "Remedial Massage".
-Pressures used in these appointments range from Soft to Firm.
-If you are 27 weeks+ you must be massaged lying on your side, Pregnancy pillows are not available.
ARE THERE 30-MINUTE APPOINTMENTS AVAILABLE?
Yes, 30-minute appointments are available for online booking.
Mobile services are available.
Mobile Appointments:
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60-minutes for $135
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90-minutes for $190
âAppointment Types:
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Remedial/ Sports Massage.
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Deep Tissue Massage.
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Relaxation Massage.
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Pregnancy Massage.
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Functional Cupping
Please note that mobile rates are higher than in-clinic rates. Contact me on 0451 723 469 to discuss booking & availability.
*Dry needling & Hot Stones are not available for mobile services.*
Read More
About Mobile Massages
DO YOU OFFER MOBILE MASSAGE SERVICES?
CAN DVA, MEDICARE OR NDIS COVER MY APPOINTMENT?
At this time, only Private Health Funds and Defense Health cover Remedial Massage. Services are not eligible under DVA, Medicare, or NDIS programs.
IT'S MY FIRST MASSAGE, WHAT SHOULD I BRING?
Welcome! There’s no need to bring much—just loose, comfortable clothing. You may also bring a pair of shorts to wear during the session, if preferred.
IS THE ROOM WHEELCHAIR ACCESSIBLE?
Unfortunately, not. The massage room is located inside a clinical facility that is only accessible via a flight of stairs.
There are 14 steps and handrail access, mobile services are an alternative option.
DO I NEED TO UNDRESS FOR MY MASSAGE?
Only if you feel comfortable doing so. Massage can be performed with or without clothing, other options are to wear shorts during the appointment. Please discuss any preferences or concerns with your therapist during your consultation.
Note: Fresh towels and blankets are always provided for modesty and comfort.
Strictly Non-Sexual Services.
ARE THEIR DISPOSABLE UNDERWEAR AVAILABLE?
Yes, please inform the therapist before or at the end of the consultation so they can prepare it for you. There is a strict underwear policy in place, or the appointment will not commence.
I HAVE SENSITIVE SKIN. WHAT ARE MY OPTIONS?
If you have known sensitivities or allergies, you are welcome to bring your own lotion to use during the session. Alternatively, a “dry massage” (performed over clothing) is also available upon request.
CAN I PROVIDE FEEDBACK AFTER MY SESSION?
Absolutely. If you prefer to share feedback privately, you can request a digital feedback form to be emailed to you. All feedback—positive or constructive—is welcomed and appreciated, as it helps me grow as a therapist and business owner.
IS THERE FREE PARKING? HOW DO I ACCESS THE CLINIC?
Yes, free on-site and street parking is available at Zenshin Wellness. The entrance is left of Astoria Bookstore, look for the green door on the driveway, enter up the stairs and the waiting area will be on your right-hand side, please wait there and I will come and collect you when I am ready. Saturday clients will be treated in Room 2.
ARE YOU OPEN ON PUBLIC HOLIDAYS?
Yes, some public holidays or long weekends I may be open, please book online or contact the business to book in.
Please note that there is a 15% Public Holiday Rate that will be applied to your appointment.
REFER A FRIEND DISCOUNT
Yes! I sure do; I have a "Refer a Friend Discount" and receive $10 off your next appointment.
BIRTHDAY MONTH DISCOUNT
Happy Birthday!
Treat yourself to $10 off your next massage. Valid for your birthday month.
Ready to celebrate? Book your birthday treat now and let the relaxation begin.
WHERE ARE YOU LOCATED?
I am located inside of Zenshin Wellness
