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TERMS & CONDITIONS

At Soft Tissue Solutions Canberra, I understand that unexpected situations may arise. To ensure fairness and efficiency for all clients, we kindly ask that you review and adhere to the following policies:

No-Shows & Cancellations

As a courtesy to your therapist and fellow clients, we require at least 24 hours’ notice for cancellations or appointment changes.
• Cancellations made with less than 24 hours’ notice (excluding genuine emergencies or illness), will incur a 100% cancellation fee based on the scheduled service.
• Fees must be paid at the time of notice, at your next appointment, or within 7 days of receiving an invoice.
Last Updated: 31/8/2025

Late Arrivals

To ensure all clients receive their full treatment time:
• Arriving late may result in a shortened session to avoid impacting the next scheduled client.
• You will still be responsible for the full service fee, regardless of the time remaining.
• In the event your therapist is slightly delayed due to prior appointments or preparation, any missed time will be added to the end of your session, where possible.

Gift Voucher Terms & Conditions

  • Available in $110, $165 and $230 denominations.

  • Valid for 36 months (3 years) from the date of purchase.

  • Can be purchased online (E-Gift Voucher), over the phone, or in person.

  • Physical Gift Vouchers cannot be reloaded or topped up once redeemed. Only E-Gift Vouchers if you wish to.

  • At the time of purchase, please provide the recipient’s full name and/or email address for record-keeping purposes.

  • If a voucher is lost or stolen, a $10 replacement fee will apply. A new voucher code will be issued, and the original code will be invalidated. Refunds are not available once a new voucher is issued.

  • Gift Vouchers do not count for a "Refer a friend" discount, as this is a prepurchase gift.


Thank you for your understanding and cooperation. These policies help ensure a respectful, smooth, and professional experience for all clients.

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